OwlCyberSecurity - MANAGER

Edit File: 1719479997.M730254P291611.cloudbhc.clouditzone.com,S=17749,W=18213:2,S

Envelope-to: tauseef@onebox.pk
Delivery-date: Thu, 27 Jun 2024 14:19:57 +0500
From: <abdul.qudoos@taiga-apparel.com>
To: <bashir.member@newstar-group.co.uk>,
	"'Pulsar Computing'" <support@pulsarcomputing.com>
Cc: <info@blisshostingco.net>,
	<atif.khan@taiga-apparel.com>,
	<tauseef@onebox.pk>
References: <004e01dac788$fe63bd40$fb2b37c0$@taiga-apparel.com> <667bede42449b_1bf3fe7d743edac102749c0.sidekiq-frequent-fd-podeucentral1-main4-blue-78fc48f47c-8xnpc@email.freshdesk.com> <d68ac7a78ed57de591765457d734dcf4@onebox.pk>
In-Reply-To: <d68ac7a78ed57de591765457d734dcf4@onebox.pk>
Subject: RE: Email bounce Back error
Date: Thu, 27 Jun 2024 14:16:29 +0500
Message-ID: <006801dac872$b2347460$169d5d20$@taiga-apparel.com>
MIME-Version: 1.0
Content-Type: text/plain;
	charset="utf-8"
Content-Transfer-Encoding: quoted-printable
thread-index: AQFRv7qukAx7/qZ9OnM84SMY97YbbwMd8+Q6Aa+9cuOyxvgrAA==
Content-Language: en-us

Dear Bashir Sb,

Need your approval to get admin access as per below email.

Best Regards,

Abdul Qudoos
Executive - IT - Networks

=20
TAIGA APPAREL (PVT.) LTD, (The First LEED Platinum Certified Garment =
Factory in Pakistan)
ADD: 22 KM FEROZPUR ROAD, 4 KM OFF ROHI DRAIN | LAHORE =E2=80=93 54000, =
PAKISTAN
TEL: +92-42-35260391-6 | MOB: +92-317-450-105-8| EMAIL: =
abdul.qudoos@taiga-apparel.com | WEBSITE: www.taiga-apparel.com

This email, together with any attachments, is for the exclusive and =
confidential use of the addressee(s) and may contain legally privileged =
information. Any other distribution, use or reproduction without the =
sender's prior consent is unauthorised and strictly prohibited. If you =
have received this message in error, please notify it@taiga-apparel.com =
by email immediately and delete the message from your computer without =
making any copies. Please note that any views or options presented in =
this email are solely those of the author and do not necessarily =
represent the views of Taiga Apparel (Pvt) Limited.=20
The recipient should check any attachments for the presence of viruses. =
Taiga Apparel (Pvt) Ltd. accepts no liability for any damage caused by =
any virus transmitted by this email. E-mail transmission cannot be =
guaranteed to be secure or error-free as information could be =
intercepted, corrupted, lost, destroyed, arrive late or incomplete, or =
contain viruses as a result of the transmission process. Taiga Apparel =
(Pvt) Limited, therefore does not accept liability for any errors or =
omissions in the contents of this message, which arise as a result of =
e-mail transmission.
Taiga Apparel (Pvt) Limited accepts no liability for the content of this =
email, or for the consequences of any actions taken on the basis of the =
information provided, unless that information is subsequently confirmed =
on official document of Taiga Apparel (Pvt) Limited.
-------------------------------------------------------------------
fashion =EF=83=BC footprint - Please don't print this email unless =
absolutely necessary

-----Original Message-----
From: tauseef@onebox.pk <tauseef@onebox.pk>=20
Sent: Thursday, June 27, 2024 2:12 PM
To: Pulsar Computing <support@pulsarcomputing.com>
Cc: abdul.qudoos@taiga-apparel.com; info@blisshostingco.net; =
bashir.member@newstar-group.co.uk; atif.khan@taiga-apparel.com
Subject: Re: Email bounce Back error

Thanks Jon, really appreciate.

Got it. My tech team in on to it.

I need admin access of Office 365 as I need to create some email rules =
in exchange admin. Can you please extend that.

Abdul Qadoos can give necessary approvals.

Tauseef Ahmed

On 2024-06-26 15:31, Pulsar Computing wrote:
> Hi Tauseef,
>=20
> I hope you're well.
>=20
> We more than happy to provide assistance and our extend our support=20
> where we can. Unfortunately, as you are aware we don't have access to=20
> your exchange control panel or DNS control panel so we can only=20
> provide details from our end where the newstar domain is hosted.
>=20
> My team had previously run some diagnostics on newstar's domain,=20
> checking deliverability to the domain and we have checked that are all =

> the valid records are in-place.
>=20
> These are the current records in-place:
>=20
> O365, amongst other providers are being more strict with receipient=20
> DNS records such as SPF and DMARC/DKIM records are becoming important=20
> in improving deliverability.
>=20
> Are you happy your SPF record is up to date and correctly matches your =

> sending server? I have checked and it includes a variety of IP=20
> addresses.  Based on the MX record I think this should be fine but if=20
> your sending via another host such as a web host then we just need to=20
> make sure these are correct.
>=20
> =3Dspf1 +ip4:149.102.136.120 +ip4:185.245.183.146 +ip4:89.116.29.128 =
+a
> +mx +ip4:23.134.91.12 +ip4:23.134.91.235 -all
>=20
> Please let me know if you need anything else from us.
>=20
> Kind regards
>=20
> Jon Barrow
> Technical Services Director
> Support | Pulsar Computing Ltd
>=20
> 01204 799 199 [3]
>=20
> jon@pulsarcomputing.com
>=20
> www.pulsarcomputing.com [4]
>=20
> Unit D3, Europa Trading Estate, Manchester, M26 1GG
>=20
>> On Wed, 26 Jun at 10:48 AM , Tauseef <tauseef@onebox.pk> wrote:
>> AoA
>>=20
>> I respect the reply of Pulsar.
>>=20
>> However, as a gesture of professionalism they could have extend their =

>> support.
>>=20
>> We are here to support the customer and not to shift responsibility=20
>> on each other.
>>=20
>> The route of email is as follows.
>>=20
>> Newstar domain nameservers > newstar hosting records > Exchange=20
>> Outlook
>>=20
>> We believe that there might be issue with settings of exchange=20
>> outlook that were required to be added to cpanel. We identified and=20
>> corrected and issue, but we request Pulsar to provide DNS Zone=20
>> specific settings required to connect and forward email services from =

>> web host to exchange online for verification and correction if any.
>>=20
>> I will also need to see settings of MS Exchange Admin and Domain=20
>> Specific Setting of Office 365 Admin.
>>=20
>> Tauseef Ahmed
>>=20
>>> On 2024-06-26 12:54, abdul.qudoos@taiga-apparel.com wrote:
>>>> Dear Mr. Tauseef,
>>>>=20
>>>> Please look in to below email and attached error, we are facing
>>> issue
>>>> while @newstar-group.co.uk sent email to @taiga-apparel.com
>>>>=20
>>>> Best Regards,
>>>>=20
>>>> Abdul Qudoos
>>>>=20
>>>> Executive - IT - Networks
>>>>=20
>>>> TAIGA APPAREL (PVT.) LTD, (The First LEED Platinum Certified
>>> Garment
>>>> Factory in Pakistan)
>>>>=20
>>>> ADD: 22 KM FEROZPUR ROAD, 4 KM OFF ROHI DRAIN | LAHORE =E2=80=93
>>> 54000,
>>>> PAKISTAN
>>>>=20
>>>> TEL: +92-42-35260391-6 | MOB: +92-317-450-105-8| EMAIL:
>>>> abdul.qudoos@taiga-apparel.com | WEBSITE: www.taiga-apparel.com
>>> [1] [1]
>>>>=20
>>>> This email, together with any attachments, is for the exclusive
>>> and
>>>> confidential use of the addressee(s) and may contain legally=20
>>>> privileged information. Any other distribution, use or
>>> reproduction
>>>> without the sender's prior consent is unauthorised and strictly=20
>>>> prohibited. If you have received this message in error, please
>>> notify
>>>> it@taiga-apparel.com by email immediately and delete the message
>>> from
>>>> your computer without making any copies. Please note that any
>>> views or
>>>> options presented in this email are solely those of the author
>>> and do
>>>> not necessarily represent the views of Taiga Apparel (Pvt)
>>> Limited.
>>>> The recipient should check any attachments for the presence of=20
>>>> viruses. Taiga Apparel (Pvt) Ltd. accepts no liability for any
>>> damage
>>>> caused by any virus transmitted by this email. E-mail
>>> transmission
>>>> cannot be guaranteed to be secure or error-free as information
>>> could
>>>> be intercepted, corrupted, lost, destroyed, arrive late or
>>> incomplete,
>>>> or contain viruses as a result of the transmission process.
>>> Taiga
>>>> Apparel (Pvt) Limited, therefore does not accept liability for
>>> any
>>>> errors or omissions in the contents of this message, which arise
>>> as a
>>>> result of e-mail transmission.
>>>>=20
>>>> Taiga Apparel (Pvt) Limited accepts no liability for the content
>>> of
>>>> this email, or for the consequences of any actions taken on the
>>> basis
>>>> of the information provided, unless that information is
>>> subsequently
>>>> confirmed on official document of Taiga Apparel (Pvt) Limited.
>>>>=20
>>>>=20
>>>=20
>>=20
> -------------------------------------------------------------------__
>>>>=20
>>>> fashion =C3=BC footprint - Please don't print this email unless
>>> absolutely
>>>> necessary
>>>>=20
>>>> From: Pulsar Computing (support@pulsarcomputing.com)=20
>>>> <support@pulsarcomputing.com>
>>>> Sent: Wednesday, June 26, 2024 12:45 PM
>>>> To: abdul.qudoos@taiga-apparel.com
>>>> Cc: bashir.member@newstar-group.co.uk
>>>> Subject: Re: Email bounce Back error
>>>>=20
>>>> Hi Abdul Qudoos,
>>>>=20
>>>> Hope all is well!
>>>>=20
>>>> We have already run diagnostics on our end (Microsoft) . there
>>> are no
>>>> problems on this side. As you can see Newstar have had no
>>> problems or
>>>> issues emailing anyone else other than recipients under the=20
>>>> taiga-apparel.com [2] domain.
>>>>=20
>>>> The problem IS on the taiga-apparel.com [2] side and with the
>>> your
>>>> email host.
>>>>=20
>>>> =E2=80=8BYou can see this in the bounceback
>>>>=20
>>>> Contact the recipient by some other means (by phone, for
>>> example) and
>>>> ask them to tell their email admin that it appears that your
>>> email
>>>> system is unable to connecto their email system. Give them the
>>> error
>>>> details shown below. It's likely that the recipient's email
>>> admin is
>>>> the only one who can fix this problem.
>>>>=20
>>>> =E2=80=8B=E2=80=8B
>>>>=20
>>>> Thanks
>>>>=20
>>>> Curtis Gould
>>>>=20
>>>> Technical Support Engineer
>>>>=20
>>>> Support | Pulsar Computing Ltd
>>>>=20
>>>> 01204 799 199 [3]
>>>>=20
>>>> curtis@pulsarcomputing.com
>>>>=20
>>>> www.pulsarcomputing.com [2] [4]
>>>>=20
>>>> Unit D3, Europa Trading Estate, Manchester, M26 1GG
>>>>=20
>>>>> On Wed, 26 Jun at 6:26 AM , Abdul Qudoos [MIS]=20
>>>>> <abdul.qudoos@taiga-apparel.com> wrote:
>>>>>=20
>>>>> Dear Pulsar Team,
>>>>>=20
>>>>> We are facing issue when (Imran.Bargit@newstar-group.co.uk)
>>> send
>>>>> email to taiga-apparel.com he received attached error bounce
>>> back
>>>>> please support if issue from Microsoft end, meanwhile I am=20
>>>>> diagnostic at taiga-apparel end,
>>>>>=20
>>>>> Thanks!
>>>>>=20
>>>>> Best Regards,
>>>>>=20
>>>>> Abdul Qudoos
>>>>>=20
>>>>> Executive - IT - Networks
>>>>>=20
>>>>> TAIGA APPAREL (PVT.) LTD, (The First LEED Platinum Certified
>>> Garment
>>>>> Factory in Pakistan)
>>>>>=20
>>>>> ADD: 22 KM FEROZPUR ROAD, 4 KM OFF ROHI DRAIN | LAHORE =E2=80=93
>>> 54000,
>>>>> PAKISTAN
>>>>>=20
>>>>> TEL: +92-42-35260391-6 | MOB: +92-317-450-105-8| EMAIL:
>>>>> abdul.qudoos@taiga-apparel.com | WEBSITE: www.taiga-apparel.com
>>> [1] [1]
>>>>>=20
>>>>> This email, together with any attachments, is for the exclusive
>>> and
>>>>> confidential use of the addressee(s) and may contain legally=20
>>>>> privileged information. Any other distribution, use or
>>> reproduction
>>>>> without the sender's prior consent is unauthorised and strictly=20
>>>>> prohibited. If you have received this message in error, please=20
>>>>> notify it@taiga-apparel.com by email immediately and delete the=20
>>>>> message from your computer without making any copies. Please
>>> note
>>>>> that any views or options presented in this email are solely
>>> those
>>>>> of the author and do not necessarily represent the views of
>>> Taiga
>>>>> Apparel (Pvt) Limited.
>>>>> The recipient should check any attachments for the presence of=20
>>>>> viruses. Taiga Apparel (Pvt) Ltd. accepts no liability for any=20
>>>>> damage caused by any virus transmitted by this email. E-mail=20
>>>>> transmission cannot be guaranteed to be secure or error-free as=20
>>>>> information could be intercepted, corrupted, lost, destroyed,
>>> arrive
>>>>> late or incomplete, or contain viruses as a result of the=20
>>>>> transmission process. Taiga Apparel (Pvt) Limited, therefore
>>> does
>>>>> not accept liability for any errors or omissions in the
>>> contents of
>>>>> this message, which arise as a result of e-mail transmission.
>>>>>=20
>>>>> Taiga Apparel (Pvt) Limited accepts no liability for the
>>> content of
>>>>> this email, or for the consequences of any actions taken on the=20
>>>>> basis of the information provided, unless that information is=20
>>>>> subsequently confirmed on official document of Taiga Apparel
>>> (Pvt)
>>>>> Limited.
>>>>>=20
>>>>>=20
>>>=20
>> -------------------------------------------------------------------
>>>>>=20
>>>>> fashion =C3=BC footprint - Please don't print this email unless=20
>>>>> absolutely necessary
>>>>=20
>>>> 18050:2238509
>>>>=20
>>>> Links:
>>>> ------
>>>> [1] http://www.taiga-apparel.com/
>>>> [2] file://taiga-apparel.com
>>>> [3] tel:01204%20799%20199
>>>> [4] https://www.pulsarcomputing.com/
>  18050:2238509
>=20
> Links:
> ------
> [1] http://www.taiga-apparel.com
> [2] http://www.pulsarcomputing.com
> [3] tel:01204%20799%20199
> [4] https://www.pulsarcomputing.com/