OwlCyberSecurity - MANAGER
Edit File: 1719479504.M138533P289878.cloudbhc.clouditzone.com,S=10513,W=10837:2,S
MIME-Version: 1.0 Date: Thu, 27 Jun 2024 14:11:42 +0500 From: tauseef@onebox.pk To: Pulsar Computing <support@pulsarcomputing.com> Cc: abdul.qudoos@taiga-apparel.com, info@blisshostingco.net, bashir.member@newstar-group.co.uk, atif.khan@taiga-apparel.com Subject: Re: Email bounce Back error In-Reply-To: <667bede42449b_1bf3fe7d743edac102749c0.sidekiq-frequent-fd-podeucentral1-main4-blue-78fc48f47c-8xnpc@email.freshdesk.com> References: <004e01dac788$fe63bd40$fb2b37c0$@taiga-apparel.com> <667bede42449b_1bf3fe7d743edac102749c0.sidekiq-frequent-fd-podeucentral1-main4-blue-78fc48f47c-8xnpc@email.freshdesk.com> User-Agent: Roundcube Webmail/1.6.0 Message-ID: <d68ac7a78ed57de591765457d734dcf4@onebox.pk> X-Sender: tauseef@onebox.pk Content-Type: text/plain; charset=UTF-8; format=flowed Content-Transfer-Encoding: 8bit Thanks Jon, really appreciate. Got it. My tech team in on to it. I need admin access of Office 365 as I need to create some email rules in exchange admin. Can you please extend that. Abdul Qadoos can give necessary approvals. Tauseef Ahmed On 2024-06-26 15:31, Pulsar Computing wrote: > Hi Tauseef, > > I hope you're well. > > We more than happy to provide assistance and our extend our support > where we can. Unfortunately, as you are aware we don't have access to > your exchange control panel or DNS control panel so we can only > provide details from our end where the newstar domain is hosted. > > My team had previously run some diagnostics on newstar's domain, > checking deliverability to the domain and we have checked that are all > the valid records are in-place. > > These are the current records in-place: > > O365, amongst other providers are being more strict with receipient > DNS records such as SPF and DMARC/DKIM records are becoming important > in improving deliverability. > > Are you happy your SPF record is up to date and correctly matches your > sending server? I have checked and it includes a variety of IP > addresses. Based on the MX record I think this should be fine but if > your sending via another host such as a web host then we just need to > make sure these are correct. > > =spf1 +ip4:149.102.136.120 +ip4:185.245.183.146 +ip4:89.116.29.128 +a > +mx +ip4:23.134.91.12 +ip4:23.134.91.235 -all > > Please let me know if you need anything else from us. > > Kind regards > > Jon Barrow > Technical Services Director > Support | Pulsar Computing Ltd > > 01204 799 199 [3] > > jon@pulsarcomputing.com > > www.pulsarcomputing.com [4] > > Unit D3, Europa Trading Estate, Manchester, M26 1GG > >> On Wed, 26 Jun at 10:48 AM , Tauseef <tauseef@onebox.pk> wrote: >> AoA >> >> I respect the reply of Pulsar. >> >> However, as a gesture of professionalism they could have extend >> their >> support. >> >> We are here to support the customer and not to shift responsibility >> on >> each other. >> >> The route of email is as follows. >> >> Newstar domain nameservers > newstar hosting records > Exchange >> Outlook >> >> We believe that there might be issue with settings of exchange >> outlook >> that were required to be added to cpanel. We identified and >> corrected >> and issue, but we request Pulsar to provide DNS Zone specific >> settings >> required to connect and forward email services from web host to >> exchange >> online for verification and correction if any. >> >> I will also need to see settings of MS Exchange Admin and Domain >> Specific Setting of Office 365 Admin. >> >> Tauseef Ahmed >> >>> On 2024-06-26 12:54, abdul.qudoos@taiga-apparel.com wrote: >>>> Dear Mr. Tauseef, >>>> >>>> Please look in to below email and attached error, we are facing >>> issue >>>> while @newstar-group.co.uk sent email to @taiga-apparel.com >>>> >>>> Best Regards, >>>> >>>> Abdul Qudoos >>>> >>>> Executive - IT - Networks >>>> >>>> TAIGA APPAREL (PVT.) LTD, (The First LEED Platinum Certified >>> Garment >>>> Factory in Pakistan) >>>> >>>> ADD: 22 KM FEROZPUR ROAD, 4 KM OFF ROHI DRAIN | LAHORE – >>> 54000, >>>> PAKISTAN >>>> >>>> TEL: +92-42-35260391-6 | MOB: +92-317-450-105-8| EMAIL: >>>> abdul.qudoos@taiga-apparel.com | WEBSITE: www.taiga-apparel.com >>> [1] [1] >>>> >>>> This email, together with any attachments, is for the exclusive >>> and >>>> confidential use of the addressee(s) and may contain legally >>>> privileged information. Any other distribution, use or >>> reproduction >>>> without the sender's prior consent is unauthorised and strictly >>>> prohibited. If you have received this message in error, please >>> notify >>>> it@taiga-apparel.com by email immediately and delete the message >>> from >>>> your computer without making any copies. Please note that any >>> views or >>>> options presented in this email are solely those of the author >>> and do >>>> not necessarily represent the views of Taiga Apparel (Pvt) >>> Limited. >>>> The recipient should check any attachments for the presence of >>>> viruses. Taiga Apparel (Pvt) Ltd. accepts no liability for any >>> damage >>>> caused by any virus transmitted by this email. E-mail >>> transmission >>>> cannot be guaranteed to be secure or error-free as information >>> could >>>> be intercepted, corrupted, lost, destroyed, arrive late or >>> incomplete, >>>> or contain viruses as a result of the transmission process. >>> Taiga >>>> Apparel (Pvt) Limited, therefore does not accept liability for >>> any >>>> errors or omissions in the contents of this message, which arise >>> as a >>>> result of e-mail transmission. >>>> >>>> Taiga Apparel (Pvt) Limited accepts no liability for the content >>> of >>>> this email, or for the consequences of any actions taken on the >>> basis >>>> of the information provided, unless that information is >>> subsequently >>>> confirmed on official document of Taiga Apparel (Pvt) Limited. >>>> >>>> >>> >> > -------------------------------------------------------------------__ >>>> >>>> fashion ü footprint - Please don't print this email unless >>> absolutely >>>> necessary >>>> >>>> From: Pulsar Computing (support@pulsarcomputing.com) >>>> <support@pulsarcomputing.com> >>>> Sent: Wednesday, June 26, 2024 12:45 PM >>>> To: abdul.qudoos@taiga-apparel.com >>>> Cc: bashir.member@newstar-group.co.uk >>>> Subject: Re: Email bounce Back error >>>> >>>> Hi Abdul Qudoos, >>>> >>>> Hope all is well! >>>> >>>> We have already run diagnostics on our end (Microsoft) . there >>> are no >>>> problems on this side. As you can see Newstar have had no >>> problems or >>>> issues emailing anyone else other than recipients under the >>>> taiga-apparel.com [2] domain. >>>> >>>> The problem IS on the taiga-apparel.com [2] side and with the >>> your >>>> email host. >>>> >>>> You can see this in the bounceback >>>> >>>> Contact the recipient by some other means (by phone, for >>> example) and >>>> ask them to tell their email admin that it appears that your >>> email >>>> system is unable to connecto their email system. Give them the >>> error >>>> details shown below. It's likely that the recipient's email >>> admin is >>>> the only one who can fix this problem. >>>> >>>> >>>> >>>> Thanks >>>> >>>> Curtis Gould >>>> >>>> Technical Support Engineer >>>> >>>> Support | Pulsar Computing Ltd >>>> >>>> 01204 799 199 [3] >>>> >>>> curtis@pulsarcomputing.com >>>> >>>> www.pulsarcomputing.com [2] [4] >>>> >>>> Unit D3, Europa Trading Estate, Manchester, M26 1GG >>>> >>>>> On Wed, 26 Jun at 6:26 AM , Abdul Qudoos [MIS] >>>>> <abdul.qudoos@taiga-apparel.com> wrote: >>>>> >>>>> Dear Pulsar Team, >>>>> >>>>> We are facing issue when (Imran.Bargit@newstar-group.co.uk) >>> send >>>>> email to taiga-apparel.com he received attached error bounce >>> back >>>>> please support if issue from Microsoft end, meanwhile I am >>>>> diagnostic at taiga-apparel end, >>>>> >>>>> Thanks! >>>>> >>>>> Best Regards, >>>>> >>>>> Abdul Qudoos >>>>> >>>>> Executive - IT - Networks >>>>> >>>>> TAIGA APPAREL (PVT.) LTD, (The First LEED Platinum Certified >>> Garment >>>>> Factory in Pakistan) >>>>> >>>>> ADD: 22 KM FEROZPUR ROAD, 4 KM OFF ROHI DRAIN | LAHORE – >>> 54000, >>>>> PAKISTAN >>>>> >>>>> TEL: +92-42-35260391-6 | MOB: +92-317-450-105-8| EMAIL: >>>>> abdul.qudoos@taiga-apparel.com | WEBSITE: www.taiga-apparel.com >>> [1] [1] >>>>> >>>>> This email, together with any attachments, is for the exclusive >>> and >>>>> confidential use of the addressee(s) and may contain legally >>>>> privileged information. Any other distribution, use or >>> reproduction >>>>> without the sender's prior consent is unauthorised and strictly >>>>> prohibited. If you have received this message in error, please >>>>> notify it@taiga-apparel.com by email immediately and delete the >>>>> message from your computer without making any copies. Please >>> note >>>>> that any views or options presented in this email are solely >>> those >>>>> of the author and do not necessarily represent the views of >>> Taiga >>>>> Apparel (Pvt) Limited. >>>>> The recipient should check any attachments for the presence of >>>>> viruses. Taiga Apparel (Pvt) Ltd. accepts no liability for any >>>>> damage caused by any virus transmitted by this email. E-mail >>>>> transmission cannot be guaranteed to be secure or error-free as >>>>> information could be intercepted, corrupted, lost, destroyed, >>> arrive >>>>> late or incomplete, or contain viruses as a result of the >>>>> transmission process. Taiga Apparel (Pvt) Limited, therefore >>> does >>>>> not accept liability for any errors or omissions in the >>> contents of >>>>> this message, which arise as a result of e-mail transmission. >>>>> >>>>> Taiga Apparel (Pvt) Limited accepts no liability for the >>> content of >>>>> this email, or for the consequences of any actions taken on the >>>>> basis of the information provided, unless that information is >>>>> subsequently confirmed on official document of Taiga Apparel >>> (Pvt) >>>>> Limited. >>>>> >>>>> >>> >> ------------------------------------------------------------------- >>>>> >>>>> fashion ü footprint - Please don't print this email unless >>>>> absolutely necessary >>>> >>>> 18050:2238509 >>>> >>>> Links: >>>> ------ >>>> [1] http://www.taiga-apparel.com/ >>>> [2] file://taiga-apparel.com >>>> [3] tel:01204%20799%20199 >>>> [4] https://www.pulsarcomputing.com/ > 18050:2238509 > > Links: > ------ > [1] http://www.taiga-apparel.com > [2] http://www.pulsarcomputing.com > [3] tel:01204%20799%20199 > [4] https://www.pulsarcomputing.com/