OwlCyberSecurity - MANAGER

Edit File: 1717741537.M670756P2298059.cloudbhc.clouditzone.com,S=7701,W=7896:2,S

MIME-Version: 1.0
Date: Fri, 07 Jun 2024 11:25:37 +0500
From: tauseef@onebox.pk
To: "Atif Khan [MIS]" <atif.khan@taiga-apparel.com>
Cc: 'Abdul Qudoos' <abdul.qudoos@taiga-apparel.com>
Subject: Re: Issues - Power BI Pro Licensing & Costing
In-Reply-To: <008b01dab638$080c2b50$182481f0$@taiga-apparel.com>
References: <016d59250d60d1c9863bf6e26d4655af@onebox.pk>
 <008b01dab638$080c2b50$182481f0$@taiga-apparel.com>
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Message-ID: <761d20856d5fff04e2b6c924071b9d36@onebox.pk>
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Dear Atif

Thanks for continued trust.

I have again purchase the Power BI Pro License.

Till the subscription ends, I have added my self as global and billing 
administrator.

I have also made abdul qaadoos a global administrator.

Following are login details.

Please login and add your security infor especially phone number, email 
and then if you want to add authenticator. Dont enable authenticator 
until you add your phone and email.

Display name: Sajjad Ahmed
Username: dmhr@TaigaApparelpvtltd.onmicrosoft.com
Password: G@327153235105as

Display name: Abdul Qadoos
Username: itsupport@TaigaApparelpvtltd.onmicrosoft.com
Password: Z@591012532317uf Hide

If you have any challenge then please inform me.

Tauseef Ahmed

On 2024-06-04 09:31, Atif Khan [MIS] wrote:
> Dear Tauseef Sb,
> 
> I hope are well!
> 
> Thank you for bringing this matter to our attention and providing a
> detailed explanation regarding the billing and account access issues.
> 
> We sincerely apologize for the inconvenience caused by the
> mismanagement of the Multi-Factor Authentication (MFA) setup and the
> resulting account lockout. We understand the financial implications
> this has had on your operations and regret any inconvenience this may
> have caused.
> 
> In light of your explanation and as a gesture of goodwill, we would
> like to proceed with the current contract and continue with the
> monthly billing (6 months subscription based) option. We will ensure
> that all necessary steps are taken to avoid such issues in the future.
> 
> We appreciate your understanding and cooperation in this matter.
> Please proceed with issuing the new license to wrap-up this issue at
> your earliest possible – Thanks.
> 
> Best Regards,
> 
> M. Atif Khan
> 
> Sr. Manager [MIS]
> 
> TAIGA APPAREL (PVT.) LTD, (The First LEED Platinum Certified Garment
> Factory in Pakistan)
> 
> ADD: 22 KM FEROZPUR ROAD, 4 KM OFF ROHI DRAIN | LAHORE – 54000,
> PAKISTAN
> 
> TEL: +92-42-35260391-6 | MOB: +92-333-702-373-7| EMAIL:
> atif.khan@taiga-apparel.com | WEBSITE: www.taiga-apparel.com [1]
> 
> This email, together with any attachments, is for the exclusive and
> confidential use of the addressee(s) and may contain legally
> privileged information. Any other distribution, use or reproduction
> without the sender's prior consent is unauthorised and strictly
> prohibited. If you have received this message in error, please notify
> it@taiga-apparel.com by email immediately and delete the message from
> your computer without making any copies. Please note that any views or
> options presented in this email are solely those of the author and do
> not necessarily represent the views of Taiga Apparel (Pvt) Limited.
> The recipient should check any attachments for the presence of
> viruses. Taiga Apparel (Pvt) Ltd. accepts no liability for any damage
> caused by any virus transmitted by this email. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could
> be intercepted, corrupted, lost, destroyed, arrive late or incomplete,
> or contain viruses as a result of the transmission process. Taiga
> Apparel (Pvt) Limited, therefore does not accept liability for any
> errors or omissions in the contents of this message, which arise as a
> result of e-mail transmission.
> 
> Taiga Apparel (Pvt) Limited accepts no liability for the content of
> this email, or for the consequences of any actions taken on the basis
> of the information provided, unless that information is subsequently
> confirmed on official document of Taiga Apparel (Pvt) Limited.
> 
> -------------------------------------------------------------------__
> 
> fashion ü footprint - Please don't print this email unless absolutely
> necessary
> 
> From: tauseef@onebox.pk <tauseef@onebox.pk>
> Sent: Friday, May 31, 2024 5:37 PM
> To: Abdul Qudoos <abdul.qudoos@taiga-apparel.com>
> Cc: Atif Khan <atif.khan@taiga-apparel.com>
> Subject: Issues - Power BI Pro Licensing & Costing
> 
> AoA
> 
> Dear Sir,
> 
> Monthly Billing Issue
> 
> Please be aware that Microsoft offers two licensing options: monthly
> billing with an annual commitment or a one-time annual license
> purchase.
> 
> One-Time Annual License Purchase: With this option, the price is
> determined upfront based on the current exchange rate, VAT, and other
> applicable charges.
> 
> Monthly Billing with Annual Commitment: This option allows for monthly
> payments, but the final conversion rate and taxes will be based on the
> prevailing rates at the time of each invoice.
> 
> Your Company's Request: Since your company prefers a 6-month payment
> term, we explored the possibility of a monthly billing option (subject
> to no change in exchange rates, tax rates, and online processing
> fees). Due to this, the initial amount provided is considered an
> advance payment. The final bill will be determined and issued upon
> completion of the 6-month period and the subscription would be
> cancelled.
> 
> For reference, the first month's cost was Rs. 3117 (excluding taxes).
> 
> Loss of Access to Power BI Pro Admin
> 
> Following the purchase of the Power BI Pro license, we provided your
> company access to admin account for creating internal users and
> assigning license. Additionally, we recommended setting up multiple
> login recovery methods and Multi-Factor Authentication (MFA) within
> the admin and user settings. Unfortunately, these steps were not
> followed.
> 
> One of your staff members enabled MFA with Microsoft Authenticator on
> the main admin account without creating internal users, setting up
> alternative recovery methods, or saving recovery codes. This resulted
> in our team being unable to access the admin account for critical
> tasks such as billing, renewal, support, and planned cancellation as
> previously discussed.
> 
> We contacted your company and requested that MFA be disabled from the
> Power BI Pro admin panel. However, instead of following these
> instructions, the staff member uninstalled the Microsoft Authenticator
> app from their mobile device. This action completely locked us out of
> the Power BI account, and unfortunately, Microsoft confirmed this
> lockout is unrecoverable. This incident represents a loss of Rs. 3117
> (excluding taxes) for the one-month license.
> 
> Furthermore, as this was a direct commercial purchase made with a
> business card, the account lockout situation necessitated blocking the
> card and requesting a new one. This additional step resulted in a
> further loss of Rs. 1900.
> 
> Request for Resolution
> 
> We kindly request your company's guidance on how to proceed with
> resolving these losses of Rs. 3117 and Rs. 1900.
> 
> Issuance of New License.
> 
> It is proposed to buy license for whole one year and we request you to
> please adjust the loss. If you still insist on monthly purchase then
> the final bill be made after completion of 06 months and adjustment of
> loss as this was purely on part of the company operative.
> 
> Tauseef Ahmed
> 
> Links:
> ------
> [1] http://www.taiga-apparel.com/