OwlCyberSecurity - MANAGER

Edit File: 1717159042.M951595P3855058.cloudbhc.clouditzone.com,S=7485,W=7636:2,S

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Date: Fri, 31 May 2024 17:37:22 +0500
From: tauseef@onebox.pk
To: Abdul Qudoos <abdul.qudoos@taiga-apparel.com>
Cc: Atif Khan <atif.khan@taiga-apparel.com>
Subject: Issues - Power BI Pro Licensing & Costing
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AoA

Dear Sir,

Monthly Billing Issue

Please be aware that Microsoft offers two licensing options: monthly 
billing with an annual commitment or a one-time annual license purchase.

One-Time Annual License Purchase: With this option, the price is 
determined upfront based on the current exchange rate, VAT, and other 
applicable charges.

Monthly Billing with Annual Commitment: This option allows for monthly 
payments, but the final conversion rate and taxes will be based on the 
prevailing rates at the time of each invoice.

Your Company's Request: Since your company prefers a 6-month payment 
term, we explored the possibility of a monthly billing option (subject 
to no change in exchange rates, tax rates, and online processing fees). 
Due to this, the initial amount provided is considered an advance 
payment. The final bill will be determined and issued upon completion of 
the 6-month period and the subscription would be cancelled.

For reference, the first month's cost was Rs. 3117 (excluding taxes).

Loss of Access to Power BI Pro Admin

Following the purchase of the Power BI Pro license, we provided your 
company access to admin account for creating internal users and 
assigning license. Additionally, we recommended setting up multiple 
login recovery methods and Multi-Factor Authentication (MFA) within the 
admin and user settings. Unfortunately, these steps were not followed.

One of your staff members enabled MFA with Microsoft Authenticator on 
the main admin account without creating internal users, setting up 
alternative recovery methods, or saving recovery codes. This resulted in 
our team being unable to access the admin account for critical tasks 
such as billing, renewal, support, and planned cancellation as 
previously discussed.

We contacted your company and requested that MFA be disabled from the 
Power BI Pro admin panel. However, instead of following these 
instructions, the staff member uninstalled the Microsoft Authenticator 
app from their mobile device. This action completely locked us out of 
the Power BI account, and unfortunately, Microsoft confirmed this 
lockout is unrecoverable. This incident represents a loss of Rs. 3117 
(excluding taxes) for the one-month license.

Furthermore, as this was a direct commercial purchase made with a 
business card, the account lockout situation necessitated blocking the 
card and requesting a new one. This additional step resulted in a 
further loss of Rs. 1900.

Request for Resolution

We kindly request your company's guidance on how to proceed with 
resolving these losses of Rs. 3117 and Rs. 1900.

Issuance of New License.

It is proposed to buy license for whole one year and we request you to 
please adjust the loss. If you still insist on monthly purchase then the 
final bill be made after completion of 06 months and adjustment of loss 
as this was purely on part of the company operative.

Tauseef Ahmed
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eva,sans-serif'>
<div class=3D"pre" style=3D"margin: 0; padding: 0; font-family: monospace">=
AoA Dear Sir, Monthly Billing Issue</div>
<div class=3D"pre" style=3D"margin: 0; padding: 0; font-family: monospace">=
&nbsp;</div>
<div class=3D"pre" style=3D"margin: 0; padding: 0; font-family: monospace">=
Please be aware that Microsoft offers two licensing options: m=
onthly billing with an annual commitment or a one-time annual license purch=
ase.</div>
<div class=3D"pre" style=3D"margin: 0; padding: 0; font-family: monospace">
One-Time Annual License Purchase: With this option, the=
 price is determined upfront based on the current exchange rate, VAT, and o=
ther applicable charges.
Monthly Billing with Annual Commitment: This option all=
ows for monthly payments, but the final conversion rate and taxes will be b=
ased on the prevailing rates at the time of each invoice.
Your Company's Request: Since your company prefers a 6-=
month payment term, we explored the possibility of a monthly billing option=
 (subject to no change in exchange rates, tax rates, and online processing =
fees). Due to this, the initial amount provided is considered an advance pa=
yment. The final bill will be determined and issued upon completion=
 of the 6-month period and the subscription would be cancelled.
For reference, the first month's cost was Rs. 3117 (excluding taxes).
Loss of Access to Po=
wer BI Pro Admin
Following the purchase of the Power BI Pro license, we provided your com=
pany access to admin account for creating internal users and assigning lice=
nse. Additionally, we recommended setting up multiple login recovery method=
s and Multi-Factor Authentication (MFA) within the admin and user settings.=
 Unfortunately, these steps were not followed.
One of your staff members enabled MFA with Microsoft Authenticator on th=
e main admin account without creating internal users, setting up alternativ=
e recovery methods, or saving recovery codes. This resulted in our team bei=
ng unable to access the admin account for critical tasks such as billing, r=
enewal, support, and planned cancellation as previously discussed.
We contacted your company and requested that MFA be disabled from the Po=
wer BI Pro admin panel. However, instead of following these instructions, t=
he staff member uninstalled the Microsoft Authenticator app from their mobi=
le device. This action completely locked us out of the Power BI account, an=
d unfortunately, Microsoft confirmed this lockout is unrecoverable. This in=
cident represents a loss of Rs. 3117 (excluding taxes) for the one-month li=
cense.
Furthermore, as this was a direct commercial purchase made with a busine=
ss card, the account lockout situation necessitated blocking the card and r=
equesting a new one. This additional step resulted in a further loss of Rs.=
 1900.
Request for Resolution
We kindly request your company's guidance on how to proceed with resolvi=
ng these losses of Rs. 3117 and Rs. 1900.
Issuance of New License.
It is proposed to buy license for whole one year and we request you to p=
lease adjust the loss. If you still insist on monthly purchase then the fin=
al bill be made after completion of 06 months and adjustment of loss as thi=
s was purely on part of the company operative.
Tauseef Ahmed
</div>
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